Part 1: Technology and regulation

Organisations currently find themselves at a crossroads. Macro-economic pressures are pushing more organisations to consider the use of AI to solve their People Function and workforce challenges. But for People Functions they face the challenge of balancing the drive for efficiency gains while still focusing on delivering a brilliant employee experience.

To help People Function leaders achieve this balance, we have developed the TRUSTED Framework, which covers: Technology, Regulation, Usability, Security, Transparency, Ethics and Data. In this blog series we will be unpacking the TRUSTED Framework in detail, starting with Part 1: Technology and Regulation.

Technology

Before embarking on an AI implementation journey, organisations must first assess if the technology landscape is first capable of supporting AI functionality, and secondly, whether the technology roadmap will enable the business to be responsive to how AI solutions will change over time.

For many organisations there are quick win opportunities to implement AI functionality within existing HCM, ATS or talent solutions, but wherever possible, it is best considering a more holistic approach to AI implementation through the lens of employee experience. It’s important for organisations to build the muscle memory of AI implementation and adoption. However, the its adoption will be challenging for employees if their experience with AI involves disparate chatbots across multiple unconnected solutions.

Building the foundation for AI success in HR

• AI’s transformative impact: AI has dramatically changed HR, offering sophisticated tools to streamline recruitment, enhance employee engagement, and predict workforce trends.
• Automation and strategic focus: AI-driven technology automates mundane tasks for HR professionals, allowing them to concentrate on strategic initiatives that foster growth and innovation.
• Advanced analytics: AI transforms HR technology through advanced analytics, uncovering previously hidden patterns and insights from vast datasets.
• Enhanced efficiency: AI-powered chatbots can handle routine inquiries, freeing HR staff to address more complex issues.
• Personalised employee experiences: AI algorithms can recommend tailored learning programs based on individual career goals and performance, boosting employee satisfaction, productivity, and retention.
• Complementing human interaction: While AI enhances processes, the human touch remains vital for building meaningful relationships and fostering a positive workplace culture.

Regulation

• As AI technology advances, the regulations governing its use in HR must also evolve. Proper regulation ensures ethical AI application, respecting employee privacy and data security.
• Organisations need to stay updated on current laws and guidelines to avoid legal issues and maintain workforce trust.
• Given the sensitive nature of employee data, organisations must implement robust security measures.
• Employees should be fully aware of how AI is used in HR processes and how their data is handled, in order to build trust and address concerns about privacy and fairness.
• AI systems used for recruitment and performance evaluation must adhere to non-discrimination policies and equal opportunity regulations. This prevents AI from perpetuating biases or unfair treatment.
• Organisations should establish guidelines for the responsible use of AI, avoiding practices like surveillance that infringe on employee autonomy. Ethical AI fosters a culture of respect and integrity.

Future Insights

As we continue to explore the TRUSTED framework, it is clear that technology and regulation are foundational elements for integrating AI into HR. In future blog posts, we will delve into the remaining components of TRUSTED, offering deeper insights into how organisations can utilise AI responsibly across all facets of HR. Stay tuned as we uncover more strategies to harness AI’s potential for transforming human resources.

Check out these additional resources:
How can AI tools be used to empower HR professionals?
How will AI impact organisations becoming skills-powered?
How can HR embrace the AI revolution?
How can HR leaders navigate the future with AI?

Need support with your HR technology or AI implementation? Our experts are here to help you navigate the journey. Fill in the form below and we’ll be in touch.