“If you look after your staff, they’ll look after your customers, it’s that simple” - Richard Branson. And you know what, I believe this. It should be this simple but often companies, as they grow, lose the ability to stay focused on this simple principle. My mum...
My first two weeks began with a party celebrating three amazing years of all things LACE. It was a fabulous venue for, as I was soon to find out, meeting my fabulous LACE colleagues. The acceptance of diversity and passion for what they do, shown by each member of the...
In 2016, Pokémon Go took the world by storm, engaging millions of people globally. Almost overnight, streets, parks, museums and more were full of smartphone adventurers hunting down wild critters. But what is it about the app that gripped imaginations so strongly?...
One week on and the dust has settled on our inaugural PeopleTech event. It was a great morning: full of excitement, inspiring and innovative technology, and lots of interesting conversations. The event was held at the RSA and our day began with breakfast, giving our...
Last Friday some of our LACE team donned their glad rags and attended the Laughology National Happiness Awards at the CIPD in Wimbledon. It was a fantastic evening: inspiring, thought-provoking and a moving celebration of one of the things we do best, being happy. We...
Disengaged and demotivated employees cost organisations money. One reason for this cost is when an organisation tries to create a customer experience that isn’t a reality for employees. It’s simple, if you can’t get the experience right with your own people then it’s...
My first two weeks can be described as nothing less than a whirlwind! From a welcome breakfast on London Bridge to meeting one of our clients in Southampton, I’ve definitely had an all round LACE experience. In my first week I found myself sitting in on the Leadership...
It wasn’t long ago that Virtual Reality (VR) and Augmented Reality (AR) were perceived as being just for gamers. Despite these technologies revolutionising training within the fields of engineering and medicine, many of us still don’t see how VR and AR will affect us...
At LACE, we’re committed to understanding our industry, inside out. Our founders have been at the cutting edge of HR for over 25 years. But we’re not content to rely on our own experience alone. Our eyes are firmly trained on the future. That’s why we commissioned our...
My second HR Tech – this time London – promised to be an interesting experience. Paris had left an underwhelming aftertaste, so I wanted to see if the conversation about my generation had evolved since then. Here’s a millennial’s tale of two cities. In a nutshell,...
75% of all technology programmes fail to deliver. Sounds like an HR horror movie, doesn’t it? In fact, it’s an HR reality. Let’s not shy away from the truth: tech adoption is risky. Without the right guidance, it’s downright terrifying. If your target audience don’t...
Investing in new tech is never a simple choice. All sorts of factors, many existing outside the technology itself, will have an impact on whether it’s viable for you. There’s a bigger picture, and if you can’t see it, you’re putting your business at risk. Here’s our...
With the possible exception of the HR function in The White House, no part of HR is moving and changing as swiftly as the HR tech market for SMEs. The breadth of choice is stunning, and can be intimidating. So, how do you navigate the new landscape? My advice? Think...
Over the past couple of years, there’s been increasing interest in how the brain works and how that knowledge can be applied to business. Neuroscience is all set to shape the future of work. But what difference will it make, and how should it be applied? Neuroscience...
In HR, the word ‘transformation’ gets thrown about here, there, and everywhere. But what does contemporary, innovative and genuine transformation look like? Buzzwords don’t help anybody, but real, meaningful change can help businesses survive and thrive, in tough...
