AI services

Accelerate your vision with AI-powered solutions.

As organisations face economic pressures, they increasingly turn to AI to address workforce challenges. People functions must balance efficiency with maintaining an exceptional employee experience and collaborate with technology teams for successful transformation. 

AI offers immense potential for efficiency and innovation, but the challenge is to enhance, not replace, the human touch.  

How we can help you

Unlock the power of AI in HR with a proven four-step journey – each stage designed to deliver clarity, confidence, and measurable value:

A short engagement featuring a workshop introducing AI strategy aligned with the Trusted Framework. This session helps organisations understand the potential of AI within HR and identifies where value can be unlocked most quickly.
It concludes with a high-level report and roadmap that highlights key priority areas for action.

 

 

Deliverables include:

  • AI in HR introductory workshop (customised to client context)
  • High-level AI opportunity map and prioritised focus areas
  • Executive summary report and recommendations

Beyond:
We can add rapid discovery sessions to identify immediate quick wins and validate where AI can deliver early impact.

An engagement phase combining interactive workshops and stakeholder interviews to define strategic focus areas for AI adoption across HR.
The output is a tailored roadmap and set of recommendations aligned with the Trusted Framework, guiding the organisation from experimentation toward structured implementation.

 

 

Deliverables include:

  • Stakeholder interviews and current-state assessment
  • AI opportunity analysis across HR functions
  • AI maturity assessment (optional extension)
  • Prioritised roadmap with recommended use cases
  • Executive presentation and report

 

 

Beyond:
We can add a formal AI maturity assessment and develop early proof-of-concept initiatives for selected use cases.

An engagement stage that delivers a comprehensive HR AI strategy. Through workshops, interviews, and detailed analysis, we create a structured plan for AI adoption aligned to business goals and the Trusted Framework.
The Visionary helps HR leaders move from ideation to strategic execution, identifying opportunities, governance needs, and workforce implications.

 

 

Deliverables include:

  • Full AI strategy aligned to the Trusted Framework
  • Key HR use cases with business value analysis
  • Implementation roadmap and success measures
  • AI governance and ethics considerations
  • Executive briefing and strategy deck

 

 

Beyond:
We can include a change management plan, workforce readiness assessment, and pilot roadmaps for prioritised use cases.

A targeted review of existing HR AI pilots and initiatives against the Trusted Framework. This engagement identifies where pilots are succeeding, where risks or ethical gaps exist, and how to improve outcomes.
It ensures organisations learn from experimentation and align pilots to a sustainable, trusted AI approach.

 

 

Deliverables include:

  • Review of current AI initiatives and pilots
  • Alignment assessment with the Trusted Framework
  • Risk and governance recommendations
  • Pilot enhancement report and prioritised improvement actions
  • Feedback session with HR and tech leads

 

 

Beyond:
We can provide ongoing coaching for pilot teams, and conduct follow-up reviews after adjustments are made to measure progress and reinforce learning.

phases list

1. The explorer

A short engagement featuring a workshop introducing AI strategy aligned with the Trusted Framework. This session helps organisations understand the potential of AI within HR and identifies where value can be unlocked most quickly.
It concludes with a high-level report and roadmap that highlights key priority areas for action.

 

Deliverables include:

  • AI in HR introductory workshop (customised to client context)
  • High-level AI opportunity map and prioritised focus areas
  • Executive summary report and recommendations

Beyond:
We can add rapid discovery sessions to identify immediate quick wins and validate where AI can deliver early impact.

2. The navigator

An engagement phase combining interactive workshops and stakeholder interviews to define strategic focus areas for AI adoption across HR.
The output is a tailored roadmap and set of recommendations aligned with the Trusted Framework, guiding the organisation from experimentation toward structured implementation.

 

Deliverables include:

  • Stakeholder interviews and current-state assessment
  • AI opportunity analysis across HR functions
  • AI maturity assessment (optional extension)
  • Prioritised roadmap with recommended use cases
  • Executive presentation and report

 

Beyond:
We can add a formal AI maturity assessment and develop early proof-of-concept initiatives for selected use cases.

3. The visionary

An engagement stage that delivers a comprehensive HR AI strategy. Through workshops, interviews, and detailed analysis, we create a structured plan for AI adoption aligned to business goals and the Trusted Framework.
The Visionary helps HR leaders move from ideation to strategic execution, identifying opportunities, governance needs, and workforce implications.

 

Deliverables include:

  • Full AI strategy aligned to the Trusted Framework
  • Key HR use cases with business value analysis
  • Implementation roadmap and success measures
  • AI governance and ethics considerations
  • Executive briefing and strategy deck

 

Beyond:
We can include a change management plan, workforce readiness assessment, and pilot roadmaps for prioritised use cases.

4. The pathfinder

A targeted review of existing HR AI pilots and initiatives against the Trusted Framework. This engagement identifies where pilots are succeeding, where risks or ethical gaps exist, and how to improve outcomes.
It ensures organisations learn from experimentation and align pilots to a sustainable, trusted AI approach.

 

Deliverables include:

  • Review of current AI initiatives and pilots
  • Alignment assessment with the Trusted Framework
  • Risk and governance recommendations
  • Pilot enhancement report and prioritised improvement actions
  • Feedback session with HR and tech leads

 

Beyond:
We can provide ongoing coaching for pilot teams, and conduct follow-up reviews after adjustments are made to measure progress and reinforce learning.

The TRUSTED framework

To help People Function leaders, we have developed the TRUSTED Framework, which covers: Technology, Regulation, Usability, Security, Transparency, Ethics and Data.

10 traits of high performance infographics
trusted list

Technology

Make sure your AI tools and infrastructure match the needs of your people and business—not the other way around.

Regulation

Stay compliant with evolving laws and ethical expectations. Responsible AI starts with knowing the rules.

Usability

If AI isn’t intuitive, it won’t get used. Prioritise design that blends seamlessly into everyday workflows.

Security

Keep systems and data safe. Robust protection is essential when dealing with sensitive HR information.

Transparency

Build trust by making it clear how AI decisions are made, and how tools are trained and evaluated.

Ethics

AI must be fair and accountable. Bias and unintended consequences must be actively addressed—not left to chance.

Data

High-quality, well-governed data is the fuel for reliable AI. Without it, everything else breaks down.

In the press

Why firing for AI speed can cost your business more than it saves

Martin Colyer | 6 Oct 2025

Managing human interactions with chatbots

Martin Colyer | 10 Sep 2025

Salesforce slashes 4,000 customer support jobs as AI steps in

Martin Colyer | 3 Sep 2025

Council turns veteran worker into AI chatbot – but is it ethical to digitally clone staff?

Martin Colyer | 4 Aug 2025

Will the government’s AI job assistants help or hinder hiring?

Martin Colyer | Aug 2025

Beyond Automation: Building Human-Centered HR With AI

Martin Colyer | May 2025

Our latest content on AI:

Podcast
How can you build trust in AI and future-proof your HR strategy?

How can you build trust in AI and future-proof your HR strategy?

AI is transforming the world of work at speed—but with great potential comes a need for clarity, accountability, and smart, human-centred decisions. That’s why we developed the TRUSTED AI framework at LACE Partners: a practical, values-led model to help organisations...

Podcast
How can AI enhance productivity and transform the future of work?

How can AI enhance productivity and transform the future of work?

In the latest episode of the HR on the Offensive podcast, host Chris Howard is joined by LACEr Gemma Ryall and guest Neil Carberry, CEO of the REC, for a great conversation about how can AI enhance productivity and the changing world of work. They explore the...

Podcast
Is AI the key to transforming the workplace?

Is AI the key to transforming the workplace?

What if AI didn’t just reshape jobs, but reshaped how we think about work itself? Many organisations are rethinking the way that work get's delivered, whether that's through skills-based approaches or changes in strategic workforce planning. AI is central to...

Podcast
How can HR solve the business efficiency paradox?

How can HR solve the business efficiency paradox?

In today’s evolving business climate, efficiency can no longer be synonymous with cost-cutting and headcount reduction. In our opinion, that's an outdated view risks undermining both performance and resilience. In our latest whitepaper The efficiency paradox, we...

Event
People 1st MENA

People 1st MENA

Join our team at LACE as Headline Partners on May 8 in Dubai for People 1st 2025, an essential gathering for HR, talent, reward, L&D and global mobility leaders. This event is about embracing a People 1st approach amidst a rapidly changing workplace. Industry...

Blog
The TRUSTED Framework: How to effectively navigate AI implementation

The TRUSTED Framework: How to effectively navigate AI implementation

Technology and regulation Organisations currently find themselves at a crossroads. Macro-economic pressures are pushing more organisations to consider the use of AI to solve their People Function and workforce challenges. But for People Functions they face the...

Frequently Asked Questions

We’ve gathered the most common questions organisations ask when exploring AI for their people strategy.
empty

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

What is AI in HR, and how can it benefit my organisation?

AI in HR applies smart technology to automate repetitive tasks, analyse workforce data, and provide insights that help you make better decisions—saving time and improving employee experiences.

Will AI replace HR professionals?

No. AI supports HR teams by taking care of routine processes, allowing professionals to focus on strategy, people development, and workplace culture. It enhances the human element rather than replacing it.

Which HR processes can be automated with AI?

Typical examples include answering employee FAQs through chatbots, handling documents, managing leave requests, streamlining onboarding, and assisting with payroll.

What legal or regulatory guidelines do we need to follow when using AI in HR?

AI in HR must comply with UK employment law and data protection regulations such as GDPR. We help clients put governance in place so that AI use is both lawful and transparent.

How secure is staff data when using AI tools?

Data security is a top priority. We ensure all solutions comply with GDPR and relevant data protection regulations, safeguarding confidentiality at every stage.

Can AI really predict employee turnover or engagement issues?

Yes. Predictive analytics can identify patterns of disengagement or risk of attrition, giving managers the opportunity to intervene early.

Do I need technical expertise to use AI in HR?

Not at all. We provide intuitive tools along with training and support, so your HR team can benefit from AI without needing specialist technical knowledge.

How do we train our people so they feel prepared to use AI tools?

Introducing AI without training often leaves staff unsure or resistant. We provide tailored workshops and resources to help HR teams and line managers understand how the tools work, how to interpret results, and how to balance technology with good people management. The goal is to make AI approachable and easy to use day-to-day.

How do we train our people so they feel prepared to use AI tools?

Introducing AI without training often leaves staff unsure or resistant. We provide tailored workshops and resources to help HR teams and line managers understand how the tools work, how to interpret results, and how to balance technology with good people management. The goal is to make AI approachable and easy to use day-to-day.

What is the return on investment (ROI) or benefit to employees when using AI in HR?

AI is not just about efficiency for the business; it should also improve the employee experience. Benefits include quicker responses to queries, fairer recruitment processes, personalised learning recommendations, and reduced admin. This creates more time for HR and managers to focus on wellbeing, development, and engagement.

How do we integrate AI tools with our existing HR systems and workflows?

Most organisations already have systems such as an HRIS or ATS in place. We ensure that AI solutions are compatible and integrate smoothly with your existing tools, so you don’t need to start from scratch. Our approach minimises disruption and ensures new AI features complement, rather than complicate, your current workflows.

Why choose your consultancy over a general AI provider?

We combine deep HR expertise with practical AI knowledge. This ensures the solutions we deliver are not just technically sound, but also people-focused, effective, and fit for your organisation.

LACE contacts

Martin Colyer

Director Digital and AI

Profile | Email

LACE linkedin social

Charlie Frost

Manager

Profile | Email

LACE linkedin social

Aaron Lynch

Manager Innovation and AI

Profile | Email

LACE linkedin social