Challenge
A global organisation faced:
- Fragmented HR systems and processes
- Inefficient service delivery and manual workarounds
- Limited analytics capability and inconsistent experience across regions
This created operational inefficiencies and risk to transformation delivery.
What LACE did
- Defined end-to-end HR solution across Workday and ServiceNow
- Facilitated critical design decisions and prioritisation
- Led change management and adoption planning
- Designed future ways of working and service model
- Managed service transition and readiness activities
Outcome
- Improved consistency of HR services across regions
- Increased adoption of new systems and processes
- Reduced operational friction and inefficiencies
- Delivered a scalable foundation for ongoing transformation
