CLIENT STORY

Defined global HR technology strategy and roadmap to enable data-driven transformation

Change and adoption | HR transformation
LACE was engaged to deliver the change and adoption strategy for the global rollout of SuccessFactors Employee Central at one of the world’s most recognisable high-street brands.

PERIOD:

18 months

INDUSTRY:

Manufacture and retail

OUR SERVICES:

HR technology, roadmap

MARKETS:

UK, Switzerland, Austria, Italy and Netherlands

COUNTRIES:

5

EMPLOYEES:

8k

PERIOD:

18 months

INDUSTRY:

Manufacture and retail

OUR SERVICES:

HR technology, roadmap

MARKETS:

UK, Switzerland, Austria, Italy and Netherlands

COUNTRIES:

5

EMPLOYEES:

8k

Challenge

A global organisation had:

  • An established HR technology landscape – but with increasing complexity
  • A backlog of system enhancements and unclear prioritisation
  • Limited alignment between technology, people strategy, and business goals

This created inefficiencies and limited the ability to scale effectively.

What LACE did

  • Conducted a detailed current-state assessment across systems and processes
  • Facilitated workshops and stakeholder interviews across functions
  • Identified gaps, pain points, and optimisation opportunities
  • Defined future-state HR technology landscape and roadmap
  • Incorporated external market insights and best-practice benchmarks

Outcome

  • Clear HR technology strategy aligned to business and people priorities
  • Prioritised roadmap with “now, next, later” sequencing
  • Improved alignment between HR, technology, and data
  • Established foundation for AI and advanced analytics adoption

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