Challenge
A global financial services organisation had strong internal capability—but struggled to identify, deploy, and optimise skills across teams.
This led to underutilised talent, lower engagement, and increased attrition in critical functions.
What LACE did
- Conducted organisation-wide collaboration survey and analysis
- Facilitated leadership workshops and stakeholder interviews
- Assessed current collaboration maturity and opportunities
- Evaluated technology enablers (including expertise platforms)
- Developed implementation roadmap and value framework
Outcome
- Clear view of collaboration gaps and opportunities
- Defined value case for improving workforce deployment
- Reduced risk of knowledge loss in critical roles
- Established roadmap to improve cross-team effectiveness
