Challenge A global financial services organisation had strong internal capability—but struggled to identify, deploy, and optimise skills across teams. This led to underutilised talent, lower engagement, and increased attrition in critical functions. What LACE did...
Archive: People strategy and CPO advisor
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People strategy and CPO advisor:
Defined people strategy aligned to business growth and customer experience goals
Challenges This organisation is a global digital customer experience (CX) transformation specialist with major operations across nine countries globally. As they planned for growth through M&A and PE funding, they needed to develop a people strategy that would...


