Challenges
This organisation is a global digital customer experience (CX) transformation specialist with major operations across nine countries globally.
As they planned for growth through M&A and PE funding, they needed to develop a people strategy that would drive business value, enable rapid change and growth and accommodate a CSR agenda.
How LACE helped
Discovery
Using document reviews and stakeholder interviews we were able to identify the strategic imperatives and potential areas of focus for the people strategy. We completed sentiment analysis, competitor reviews and gathered external insights and best practices to inspire the client.
Strategy sprints
We facilitated two sprint sessions with the Chief People Officer (CPO) and business leaders. Sprint one focused on agreeing the strategic imperatives and exploring the people experience pain points. Sprint two focused on the creation of the strategy to deliver against those.
Roadmap
Using sprint outcomes, we detailed the strategy and key outcomes, defined key activities and clearly defined the strategic alignment. We mapped key activities and HR priorities, sequencing initiatives and investment decisions over the next two to five years.
Operational Planning
Whilst operational planning to enable the delivery of the strategy was not in scope, we provided templates to support the client as they moved towards implementation.
What we learnt
Incredibly valuable to have business leaders in the room to shape the People agenda.
To provide insight and external perspectives to challenge and inspire thinking.
What made us fundamentally different
We co-created the people strategy with business leaders ensuring great alignment and buy-in meeting business needs and people experience ambition to drive business growth, rather than just focusing on the HR function.
