CLIENT STORY

Redesigned HR operating model to improve efficiency, clarity and service delivery

HR transformation
We crafted and executed a new global onboarding experience for all office based and frontline teams, utilising Workday, ServiceNow and Cornerstone OnDemand.

PERIOD:

INDUSTRY:

Leisure

OUR SERVICES:

Design and implementation, HR operating model

MARKETS:

COUNTRIES:

25

EMPLOYEES:

27k

PERIOD:

INDUSTRY:

Leisure

OUR SERVICES:

Design and implementation, HR operating model

MARKETS:

COUNTRIES:

25

EMPLOYEES:

27k

Challenge

A UK entertainment organisation needed to modernise its HR function to better support business growth, improve service delivery, and reduce inefficiencies.

What LACE did

  • Assessed the current HR operating model and service delivery
  • Defined future-state operating model aligned to business needs
  • Redesigned roles, responsibilities, and governance structures
  • Developed roadmap for implementation and transition

Outcome

  • Improved clarity of roles and accountability across HR
  • More efficient and aligned service delivery model
  • Stronger alignment between HR and business priorities
  • Clear roadmap for sustainable transformation

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