Change and adoption

How we can help you:

Whatever your HR, payroll or business transformation, LACE’s expert change management team can help prepare your teams, boost adoption and assure lasting success. 

At LACE we understand that people drive change. Our experienced change, communications and storytelling experts have a mission to enable and empower your people to adopt and embrace “the new” by looking beyond what the change is and focusing on how it feels – the experience – from adopting new technology to embedding new mindsets. 

What makes us stand out:

• We get it. Our change experts have “been there, done that” – combining Big Four consulting heritage across major global transformations with genuine HR industry experience in senior leadership positions.
• We’re practical and tailored in our approach – we don’t use a “one size fits all”, rather we create bespoke, pragmatic solutions based on your needs.
• We take a experience-driven view of change – from technology adoption to behavioural science and underlying culture or mindset shifts.
• We are with you every step of the way – from setting the strategy to post-launch optimisation.
• We partner with you – challenging you where necessary but always with a positive and collaborative intent.

Mindsets that matter:

Successful adoption is about more than turning up or logging on. We help embed real, lasting behavioural change that can be tangibly measured. 

Gone are the days where change management was a side thought or an unstructured “fluffy” workstream. We understand that change needs to be tracked, measured and delivered as a value-driver in its own right. 

Our expert facilitators combine strategic vision setting with personalised leadership coaching, advanced AI-enabled people analytics, readiness assessments, adoption dashboards and high-impact creative visual storytelling and interventions to promote, train and drive new behaviours. 

Design that drives change: 

Our Creative Services team turns strategy into action through powerful storytelling, design and digital engagement. Whether it’s campaign identities, adoption dashboards, branded toolkits or explainer videos, we help clients visualise change by crafting solutions that truly resonate. We pride ourselves on delivering imaginative content that captures attention and connects with your people. From traditional print media like posters and pinboards to engaging digital animations, interactive challenges and even social-style engagement films, our creative outputs cut through the noise and inspire action.

We blend creative consultancy with tangible results, linking design directly to adoption, engagement and performance, ensuring your project is informed by real-time insights and decades of practitioner experience. We don’t just make content that looks good; we make content that has measurable behavioural impact. We understand that every challenge is unique. Whether it’s a loud and proud all-staff engagement campaign or a targeted explainer for a sensitive topic and a small audience, we adapt our approach to suit your needs.

Want to find out more?