Challenge
A global retail organisation was rolling out SuccessFactors Employee Central across a highly diverse workforce – including thousands of frontline and unconnected workers across multiple countries.
Ensuring consistent adoption across geographies, roles, and levels of digital access created significant complexity and risk to the programme.
What LACE did
- Designed and delivered a global change and adoption strategy
- Mapped employee journeys and aligned change impacts to real user needs
- Built and activated a global change network across retail environments
- Developed targeted communications and a recognisable programme identity
- Delivered tailored training using persona-based design and gamification
Outcome
- Improved engagement and adoption across diverse workforce groups
- Enabled consistent rollout across multiple geographies and employee types
- Reduced risk of a “one-size-fits-all” approach through tailored delivery
- Delivered a structured, scalable approach to ongoing change and adoption
