AI services
Accelerate your vision with AI-powered solutions.
As organisations face economic pressures, they increasingly turn to AI to address workforce challenges. People functions must balance efficiency with maintaining an exceptional employee experience and collaborate with technology teams for successful transformation.Â
AI offers immense potential for efficiency and innovation, but the challenge is to enhance, not replace, the human touch. Â
How we can help you
phases list
1. The explorer
A short engagement featuring a workshop introducing AI strategy aligned with the Trusted Framework. This session helps organisations understand the potential of AI within HR and identifies where value can be unlocked most quickly.
It concludes with a high-level report and roadmap that highlights key priority areas for action.
Deliverables include:
- AI in HR introductory workshop (customised to client context)
- High-level AI opportunity map and prioritised focus areas
- Executive summary report and recommendations
Beyond:
We can add rapid discovery sessions to identify immediate quick wins and validate where AI can deliver early impact.
2. The navigator
An engagement phase combining interactive workshops and stakeholder interviews to define strategic focus areas for AI adoption across HR.
The output is a tailored roadmap and set of recommendations aligned with the Trusted Framework, guiding the organisation from experimentation toward structured implementation.
Deliverables include:
- Stakeholder interviews and current-state assessment
- AI opportunity analysis across HR functions
- AI maturity assessment (optional extension)
- Prioritised roadmap with recommended use cases
- Executive presentation and report
Beyond:
We can add a formal AI maturity assessment and develop early proof-of-concept initiatives for selected use cases.
3. The visionary
An engagement stage that delivers a comprehensive HR AI strategy. Through workshops, interviews, and detailed analysis, we create a structured plan for AI adoption aligned to business goals and the Trusted Framework.
The Visionary helps HR leaders move from ideation to strategic execution, identifying opportunities, governance needs, and workforce implications.
Deliverables include:
- Full AI strategy aligned to the Trusted Framework
- Key HR use cases with business value analysis
- Implementation roadmap and success measures
- AI governance and ethics considerations
- Executive briefing and strategy deck
Beyond:
We can include a change management plan, workforce readiness assessment, and pilot roadmaps for prioritised use cases.
4. The pathfinder
A targeted review of existing HR AI pilots and initiatives against the Trusted Framework. This engagement identifies where pilots are succeeding, where risks or ethical gaps exist, and how to improve outcomes.
It ensures organisations learn from experimentation and align pilots to a sustainable, trusted AI approach.
Deliverables include:
- Review of current AI initiatives and pilots
- Alignment assessment with the Trusted Framework
- Risk and governance recommendations
- Pilot enhancement report and prioritised improvement actions
- Feedback session with HR and tech leads
Beyond:
We can provide ongoing coaching for pilot teams, and conduct follow-up reviews after adjustments are made to measure progress and reinforce learning.
The TRUSTED framework
To help People Function leaders, we have developed the TRUSTED Framework, which covers: Technology, Regulation, Usability, Security, Transparency, Ethics and Data.
trusted list
Technology
Make sure your AI tools and infrastructure match the needs of your people and business—not the other way around.
Regulation
Stay compliant with evolving laws and ethical expectations. Responsible AI starts with knowing the rules.
Usability
If AI isn’t intuitive, it won’t get used. Prioritise design that blends seamlessly into everyday workflows.
Security
Keep systems and data safe. Robust protection is essential when dealing with sensitive HR information.
Transparency
Build trust by making it clear how AI decisions are made, and how tools are trained and evaluated.
Ethics
AI must be fair and accountable. Bias and unintended consequences must be actively addressed—not left to chance.
Data
High-quality, well-governed data is the fuel for reliable AI. Without it, everything else breaks down.
In the press
Our latest content on AI:
Case studies: How Payroll and HR Shared Services drive transformational change?
What does HR Shared Services and Payroll transformation look like in practice? That’s the question at the centre of the latest HR on the Offensive podcast, where Chris Howard and Dawn Goodall from LACE Partners were joined by Clare Phillips, Global Head of HR Services...
Should your business have a Chief AI Officer?
As artificial intelligence reshapes the way we work, a new C-suite role is gaining attention: the Chief AI Officer (CAIO). But is this position a strategic necessity, or just another corporate fad? Watch the full conversation between Chris and Martin Colyer, Director...
The empathy engine: Navigating AI-driven change with people at the core
Over the past six months, the UK labour market has experienced a consistent trend of job redundancies across multiple sectors. The adoption of Artificial Intelligence (AI) is often cited as a key accelerator in these job losses, particularly in the technology,...
Why merging HR and IT could be the key to unlocking AI’s full potential
What happens when two of the most culturally distinct functions in a business—HR and IT—are brought together under a single umbrella? This was the topic of a recent article from The Wall Street Journal titled Why Moderna Merged Its Tech and HR Departments. This...
EU AI Act – HR, are you prepared?
The clock is ticking. With the EU AI Act coming into force in August 2025, HR leaders, transformation directors, CIOs face a critical question: are we ready?  This landmark legislation isn’t just another compliance hurdle; it’s a significant shift in how...
Key insights: Innovation and optimisation in HRSS and PayrollÂ
This week’s blog from Chris Horton comes following a recent meet up of our HR Shared Services and Payroll communities, a half day event featuring panels, roundtables and great discussion. Read on for insights from our two panels. Learn more about our communities here....
Frequently Asked Questions
empty
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
What is AI in HR, and how can it benefit my organisation?
AI in HR applies smart technology to automate repetitive tasks, analyse workforce data, and provide insights that help you make better decisions—saving time and improving employee experiences.
Will AI replace HR professionals?
No. AI supports HR teams by taking care of routine processes, allowing professionals to focus on strategy, people development, and workplace culture. It enhances the human element rather than replacing it.
Which HR processes can be automated with AI?
Typical examples include answering employee FAQs through chatbots, handling documents, managing leave requests, streamlining onboarding, and assisting with payroll.
What legal or regulatory guidelines do we need to follow when using AI in HR?
AI in HR must comply with UK employment law and data protection regulations such as GDPR. We help clients put governance in place so that AI use is both lawful and transparent.
How secure is staff data when using AI tools?
Data security is a top priority. We ensure all solutions comply with GDPR and relevant data protection regulations, safeguarding confidentiality at every stage.
Can AI really predict employee turnover or engagement issues?
Yes. Predictive analytics can identify patterns of disengagement or risk of attrition, giving managers the opportunity to intervene early.
Do I need technical expertise to use AI in HR?
Not at all. We provide intuitive tools along with training and support, so your HR team can benefit from AI without needing specialist technical knowledge.
How do we train our people so they feel prepared to use AI tools?
Introducing AI without training often leaves staff unsure or resistant. We provide tailored workshops and resources to help HR teams and line managers understand how the tools work, how to interpret results, and how to balance technology with good people management. The goal is to make AI approachable and easy to use day-to-day.
How do we train our people so they feel prepared to use AI tools?
Introducing AI without training often leaves staff unsure or resistant. We provide tailored workshops and resources to help HR teams and line managers understand how the tools work, how to interpret results, and how to balance technology with good people management. The goal is to make AI approachable and easy to use day-to-day.
What is the return on investment (ROI) or benefit to employees when using AI in HR?
AI is not just about efficiency for the business; it should also improve the employee experience. Benefits include quicker responses to queries, fairer recruitment processes, personalised learning recommendations, and reduced admin. This creates more time for HR and managers to focus on wellbeing, development, and engagement.
How do we integrate AI tools with our existing HR systems and workflows?
Most organisations already have systems such as an HRIS or ATS in place. We ensure that AI solutions are compatible and integrate smoothly with your existing tools, so you don’t need to start from scratch. Our approach minimises disruption and ensures new AI features complement, rather than complicate, your current workflows.
Why choose your consultancy over a general AI provider?
We combine deep HR expertise with practical AI knowledge. This ensures the solutions we deliver are not just technically sound, but also people-focused, effective, and fit for your organisation.
