The LACE HRSS and Payroll Community held an interactive session that looked at how businesses can fundamentally change the way in which they deliver their HR Shared Services and Payroll functions.
They answered questions such as:
- Digital enablers and optimisation:
- Where are you with your digital optimisation journey across core systems and service delivery platforms, and what have been your key learnings?
- How do we get the basics of ‘data’ right? Is it an issue? For example, where are you with your job architecture journey?
- How can we reinforce expected behaviours across HR more broadly when it comes to data integrity and ownership accountability?
- Talent and skills within HRSS and Payroll:
- What new roles do you see in five years’ time in Payroll and HRSS?
- How can HRSS become more commercially driven and how much does this matter?
- Business stakeholders expect insights driven people decisions. What advanced capabilities do we need to tackle complex, value differentiating business problem statements?
- Colleague experience:
- How do we focus on the right things for line managers and employees?
- How high on your ‘to do list’ is early wage access?
- What does innovation mean to you? What does this look like for future roles?
Meet our team
Emma Leonis-Hughes specialises in global, large-scale and complex end-to-end HR change programmes. She spent over 10 years at Deloitte before joining LACE Partners in early 2018 as Client Executive Director. Emma works with Chief People Officers and their leadership teams to develop their people strategies and help them drive business value – be that designing the HR operating model around the employee experience, optimising HR service delivery through improved use of digital tools or through building HR’s capability.
Simon Puryer joined LACE in May 2023 to establish and lead the Payroll Practice. With an extensive background in Consulting, Simon has delivered significant Payroll software implementation programmes within multiple clients whilst also helping businesses maximise their existing Payroll set-up.
Dawn Goodall is a Director here at LACE Partners with extensive experience in HR Transformation and Transition and change programmes for a variety of industries and clients globally. Dawn spent 22 years at Accenture and was the Lead in Accenture’s Global Operations practice with full responsibility of the European Transition and Transformation team to drive successful programmes across Europe with accountability to deliver client success.
Tricia Conway joined LACE Partners as a Senior Manager in June 2024 after working at PwC, specialising in Global Payroll Strategy and Operating Models for clients across various sectors. She has also held pre-sales, commercial and product marketing roles at a Tier 1 UK Payroll Software provider. Tricia has also delivered on implementation projects for Payroll, HR, T&A and benefits.
