In the latest episode of the HR on the Offensive podcast, host Chris Howard is joined by LACEr Gemma Ryall and guest Neil Carberry, CEO of the REC, for a great conversation about how can AI enhance productivity and the changing world of work. They explore the challenges organisations are navigating in today’s fast-paced global environment—especially when it comes to embracing AI while maintaining the critical value of human connection.
What is the efficiency paradox?
We’ve recently launched a new whitepaper – The efficiency paradox, which explores the growing pressure on businesses to deliver more with fewer resources. While reducing headcount is often seen as a quick fix, both the whitepaper and this podcast highlight more sustainable strategies—such as rethinking operating models, investing in skills development, and embracing digital optimisation.
Neil highlights that today’s business landscape requires a stronger focus on risk management and a better understanding of what employees genuinely value. With the era of easy credit—when many had access to what felt like “interest-free credit”—now behind us, workers are placing more emphasis on autonomy, meaningful relationships, and respect, alongside fair compensation. This shift means employers need to move past superficial perks and truly understand what drives their people.
How can AI boost productivity?
The REC conducted research earlier this year which focused on the fact that amid rising sickness rates in the UK, employers are grappling with significant hits to productivity. AI has potential to transform jobs and tasks and boost productivity. However, Neil advises against treating it as a one-size-fits-all solution. He drew comparisons to the early days of the gig economy, where assumptions that technology alone would redefine the labour market fell short.
The real value of AI lies in its ability to augment—not replace—human capability. Neil highlighted the continued importance of human judgment, particularly when it comes to separating raw data from meaningful insight. He also stressed that a strong data infrastructure is essential for AI to be effective, and that true success depends on thoughtful organisational design and a clear focus on upskilling the existing workforce. If you are struggling with implementing AI into your organisation our TRUSTED framework is a great guide on how you can get started.
