Trusted advisors to HR and business leaders navigating complex workforce challenges.
Your project is unique. Let’s shape it together.
About us
Based in the UK, we operate globally and across industries, helping over 500 organisations tackle their most complex people challenges.
From strategy and advisory to hands-on execution, we offer expert, unbiased guidance across business and technology—free from vendor conflicts.
What sets us apart? Our collaborative approach. We work closely with clients to drive successful outcomes, reflected in our outstanding satisfaction scores.
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Our customer satisfaction score (CSAT)
Our CSAT score reflects the percentage of satisfied clients, tracked monthly and at project completion. Updated December 2025.
NEW CAMPAIGN
Rewired HR – The new ecosystem
HR must do more with less, becoming the driver of responsiveness, agility, and value.
Next events
We regularly run both online and offline events, webinars, networking opportunities and more. Find out more on our events page.
Our latest whitepapers
Becoming skills-powered
How to build a skills-based organisation that drives agility, performance and talent mobility.
From implementer to influencer
Discover how HR is evolving from a reactive support function to a strategic influencer in business transformation.
Less stress HRIS - Part three: Beyond launch
Part three of our Less stress series focuses towards optimising your HR technology system.
Less stress HRIS - Part two: Beyond basecamp
This paper explores eight essential areas for setting up your HRIS for long-term success.
Less stress HRIS - Part one: The road to the Cloud
A guide towards a successful HRIS implementation, ensuring high employee adoption and stress-free project management.
Optimal payroll starts with the foundations
Laying the foundations for an optimal Payroll function.
The efficiency paradox
Boosting productivity in the face of economic constraints.
How to build your HR operating model to support business success
Our new guide will help you assess your current setup, explore different HR models, and build your HR operating model tailored to your organisation's needs.
HR Shared Services Trends 2024 Report
Our latest HR Shared Services Trends report outlines 2024 key trends including AI, service delivery technology and function capability.
CPOs: From HR to workforce transformation
Download our free whitepaper for insights on aligning people strategy to business objectives and more.
Five steps to successful EX
Download our free whitepaper for practical advice on the power of employee experience in delivering business value.
Insights
We believe that great work comes from great insights and we have a dedicated team that sits at the helm of the business, feeding into new and innovative thinking and shaping our service offerings.
PeopleTech 2017 – Be More Human
One week on and the dust has settled on our inaugural PeopleTech event. It was a great morning: full of excitement, inspiring and innovative technology, and lots of interesting conversations. The event was held at the RSA and our day began with breakfast, giving our...
Happy days: LACE commended at the 2017 National Happiness Awards!
Last Friday some of our LACE team donned their glad rags and attended the Laughology National Happiness Awards at the CIPD in Wimbledon. It was a fantastic evening: inspiring, thought-provoking and a moving celebration of one of the things we do best, being happy. We...
Match customer and employee experiences or brace for the consequences
Disengaged and demotivated employees cost organisations money. One reason for this cost is when an organisation tries to create a customer experience that isn’t a reality for employees. It’s simple, if you can’t get the experience right with your own people then it’s...
I Love You Baby…My First Two Weeks at LACE
My first two weeks can be described as nothing less than a whirlwind! From a welcome breakfast on London Bridge to meeting one of our clients in Southampton, I’ve definitely had an all round LACE experience. In my first week I found myself sitting in on the Leadership...
VR & AR: They’re real, in the workplace, and growing
It wasn’t long ago that Virtual Reality (VR) and Augmented Reality (AR) were perceived as being just for gamers. Despite these technologies revolutionising training within the fields of engineering and medicine, many of us still don’t see how VR and AR will affect us...
Unmissable insights from LACE’s inaugural survey
At LACE, we’re committed to understanding our industry, inside out. Our founders have been at the cutting edge of HR for over 25 years. But we’re not content to rely on our own experience alone. Our eyes are firmly trained on the future. That’s why we commissioned our...
Is your operating model future-ready? Take the ten traits test
Bringing AI to change without making change less human. Part one
Adoption drives value: Setting the foundations for success
What is a CPO? With Keniro Miller
The human shadow of automation: Navigating AI anxiety in the modern workforce
SWP Summit: Moving beyond the Bs in strategic workforce planning
My career in Reward with Jenny Craik
When transparency stops being a threat: Is 2026 the year reward gets exposed?
The end of the graduate career ladder? How AI is reshaping early-career talent
Why the workforce stalls and how a skills strategy can solve it
Starting your AI in Payroll journey: How to get the data foundations right
The AI + Human Network: The real shift in HR has already started
How can smart incentive design drive performance?
How can CPOs build greater influence in the C-suite?
Early careers in the future of work: an analyst’s perspective
Get ahead of SSP reforms – a practical guide for UK employers
SWP Summit 2026 – all you need to know ahead of the conference
From service centre to strategic engine: The future of HR Shared Services
The death of the job application: Is AI at fault?
How to gain maximum value and efficiency through payroll outsourcing
When change feels personal – navigating tough times
What does M&A get wrong about people and how can it be fixed?
HR strikes back: How can HR use AI to respond to the rise in AI generated tribunal claims?
Rewired HR in reality: Bringing the future operating model to life
Our culture is what makes us who we are.
Having a good culture is beneficial for us as a business, for our clients we work with, which helps us to deliver a better service. We are committed to our sector, steeped in knowledge and expertise and collaborative – we are supportive of each other and that enables us to get the best out of everyone.
Got a question? Need some support? Contact us today and we'll be happy to help.
