Trusted advisors to HR and business leaders navigating complex workforce challenges.
Your project is unique. Let’s shape it together.
About us
Based in the UK, we operate globally and across industries, helping over 500 organisations tackle their most complex people challenges.
From strategy and advisory to hands-on execution, we offer expert, unbiased guidance across business and technology—free from vendor conflicts.
What sets us apart? Our collaborative approach. We work closely with clients to drive successful outcomes, reflected in our outstanding satisfaction scores.
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Our customer satisfaction score (CSAT)
Our CSAT score reflects the percentage of satisfied clients, tracked monthly and at project completion. Updated December 2025.
NEW CAMPAIGN
Rewired HR – The new ecosystem
HR must do more with less, becoming the driver of responsiveness, agility, and value.
Next events
We regularly run both online and offline events, webinars, networking opportunities and more. Find out more on our events page.
Our latest whitepapers
Becoming skills-powered
How to build a skills-based organisation that drives agility, performance and talent mobility.
From implementer to influencer
Discover how HR is evolving from a reactive support function to a strategic influencer in business transformation.
Less stress HRIS - Part three: Beyond launch
Part three of our Less stress series focuses towards optimising your HR technology system.
Less stress HRIS - Part two: Beyond basecamp
This paper explores eight essential areas for setting up your HRIS for long-term success.
Less stress HRIS - Part one: The road to the Cloud
A guide towards a successful HRIS implementation, ensuring high employee adoption and stress-free project management.
Optimal payroll starts with the foundations
Laying the foundations for an optimal Payroll function.
The efficiency paradox
Boosting productivity in the face of economic constraints.
How to build your HR operating model to support business success
Our new guide will help you assess your current setup, explore different HR models, and build your HR operating model tailored to your organisation's needs.
HR Shared Services Trends 2024 Report
Our latest HR Shared Services Trends report outlines 2024 key trends including AI, service delivery technology and function capability.
CPOs: From HR to workforce transformation
Download our free whitepaper for insights on aligning people strategy to business objectives and more.
Five steps to successful EX
Download our free whitepaper for practical advice on the power of employee experience in delivering business value.
Insights
We believe that great work comes from great insights and we have a dedicated team that sits at the helm of the business, feeding into new and innovative thinking and shaping our service offerings.
How to structure your HR op model to spark customer intimacy
Does your business desire greater customer intimacy and engagement?At LACE we believe you should build your HR operating model around the business outcome you most want to achieve. Even better, we think it can be as simple as picking between four main drivers. Part...
How to optimise productivity with your HR operating model
Is your business trying to improve productivity?At LACE we believe you should build your HR operating model around the business outcome you most want to achieve. Even better, we think it can be as simple as picking between four main drivers. Part of our Demystifying...
How to build an HR operating model to support business growth
Is your business trying to boost growth?At LACE we believe you should build your HR operating model around the business outcome you most want to achieve. Even better, we think it can be as simple as picking between four main drivers. Part of our Demystifying the HR...
How can HR unlock employees’ potential through effective mentoring?
In this follow up to our “Mentoring in HR – how can it be used?” podcast, Chris and Debbie Mitchell are once again joined by Charlotte Watmore, the Inclusion and Diversity Project Manager at Wates Group, and Charly Young, the CEO and co-founder of both The Girls...
Payroll: The mystery behind the magic button
Payroll: The mystery behind the magic button - Webinar This event has ended, but you can watch the recording here: https://youtu.be/XeCooUobmY4 The Payroll function is one that demands consistency, rigour and focus to ensure that one of the primary drivers of many...
How do you get the basics right in payroll? 60 seconds video
At LACE we're often asked what it means to 'get the basics right' when it comes to Payroll Departments and best practice. To us there are a number of different elements to consider here; whether it's from truly understanding the strengths and weaknesses of your...
What is a CPO? With Joe Binnion
Are your early careers hiring strategies ready for the AI era?
Who owns agentic AI?
Is your operating model future-ready? Take the ten traits test
Bringing AI to change without making change less human. Part one
Adoption drives value: Setting the foundations for success
What is a CPO? With Keniro Miller
The human shadow of automation: Navigating AI anxiety in the modern workforce
SWP Summit: Moving beyond the Bs in strategic workforce planning
My career in Reward with Jenny Craik
When transparency stops being a threat: Is 2026 the year reward gets exposed?
The end of the graduate career ladder? How AI is reshaping early-career talent
Why the workforce stalls and how a skills strategy can solve it
Starting your AI in Payroll journey: How to get the data foundations right
The AI + Human Network: The real shift in HR has already started
How can smart incentive design drive performance?
How can CPOs build greater influence in the C-suite?
Early careers in the future of work: an analyst’s perspective
Get ahead of SSP reforms – a practical guide for UK employers
SWP Summit 2026 – all you need to know ahead of the conference
From service centre to strategic engine: The future of HR Shared Services
The death of the job application: Is AI at fault?
How to gain maximum value and efficiency through payroll outsourcing
When change feels personal – navigating tough times
Our culture is what makes us who we are.
Having a good culture is beneficial for us as a business, for our clients we work with, which helps us to deliver a better service. We are committed to our sector, steeped in knowledge and expertise and collaborative – we are supportive of each other and that enables us to get the best out of everyone.
Got a question? Need some support? Contact us today and we'll be happy to help.
