Trusted advisors to HR and business leaders navigating complex workforce challenges.
Your project is unique. Let’s shape it together.
About us
Based in the UK, we operate globally and across industries, helping over 500 organisations tackle their most complex people challenges.
From strategy and advisory to hands-on execution, we offer expert, unbiased guidance across business and technology—free from vendor conflicts.
What sets us apart? Our collaborative approach. We work closely with clients to drive successful outcomes, reflected in our outstanding satisfaction scores.
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Our customer satisfaction score (CSAT)
Our CSAT score reflects the percentage of satisfied clients, tracked monthly and at project completion. Updated December 2025.
NEW CAMPAIGN
Rewired HR – The new ecosystem
HR must do more with less, becoming the driver of responsiveness, agility, and value.
Next events
We regularly run both online and offline events, webinars, networking opportunities and more. Find out more on our events page.
Our latest whitepapers
Becoming skills-powered
How to build a skills-based organisation that drives agility, performance and talent mobility.
From implementer to influencer
Discover how HR is evolving from a reactive support function to a strategic influencer in business transformation.
Less stress HRIS - Part three: Beyond launch
Part three of our Less stress series focuses towards optimising your HR technology system.
Less stress HRIS - Part two: Beyond basecamp
This paper explores eight essential areas for setting up your HRIS for long-term success.
Less stress HRIS - Part one: The road to the Cloud
A guide towards a successful HRIS implementation, ensuring high employee adoption and stress-free project management.
Optimal payroll starts with the foundations
Laying the foundations for an optimal Payroll function.
The efficiency paradox
Boosting productivity in the face of economic constraints.
How to build your HR operating model to support business success
Our new guide will help you assess your current setup, explore different HR models, and build your HR operating model tailored to your organisation's needs.
HR Shared Services Trends 2024 Report
Our latest HR Shared Services Trends report outlines 2024 key trends including AI, service delivery technology and function capability.
CPOs: From HR to workforce transformation
Download our free whitepaper for insights on aligning people strategy to business objectives and more.
Five steps to successful EX
Download our free whitepaper for practical advice on the power of employee experience in delivering business value.
Insights
We believe that great work comes from great insights and we have a dedicated team that sits at the helm of the business, feeding into new and innovative thinking and shaping our service offerings.
People Experience Forum October 2022
In this week’s blog we reflect on the takeaways from our recent PX Forum meet up. As many of you know, we are building our community of employee experience enthusiasts who meet regularly to network, share ideas and discuss hot topics in the industry. If you would like...
What is keeping CPO/CHROs up at night? HR’s ‘one big thing’
What is the single most pressing concerns on CPO/CHROs right now? What is the 'one big thing' they would like to fix in the next 12 - 18 months? Getting their employee value proposition right? The impact of flexible/hybrid working? Attracting and retaining talent?...
HR’s ‘One Big Thing’
What’s keeping CPOs up at night? What are the biggest challenges faced by HR leaders in the next 12 to 24 months? In 2022 LACE Partners asked 30 CPOs from a wide variety of industries and company sizes, to provide the answer to a simple question on “what their ‘one...
How closely are customer experience and employee experience related?
How can you accurately measure the correlation between employee experience and customer experience? How can you avoid survey fatigue? Chris and Emma are joined by Kevin Campbell from Qualtrics to talk about his perspective on the topic....
HR Shared Service trends in 60 seconds!
In our latest 60 second video Chris and Emma talk about some of the key takeaways from the latest LACE Partners research, launched in July 2022, looking at some of the key trends that senior HR Shared Services professionals told us were top of their agenda right now....
Hybrid working and productivity – measuring outputs not inputs
This blog follows our One Big Thing research where we conducted interview with over 30 CPOs from different sectors and company sizes, to find out what the ‘one big thing’ was that was their big pressing concerns in the coming 12 – 18 months. One of the main challenges...
What is a CPO? with Neil Morrison
What is a CPO? With Joe Binnion
Are your early careers hiring strategies ready for the AI era?
Who owns agentic AI?
Is your operating model future-ready? Take the ten traits test
Bringing AI to change without making change less human. Part one
Adoption drives value: Setting the foundations for success
What is a CPO? With Keniro Miller
The human shadow of automation: Navigating AI anxiety in the modern workforce
SWP Summit: Moving beyond the Bs in strategic workforce planning
My career in Reward with Jenny Craik
When transparency stops being a threat: Is 2026 the year reward gets exposed?
The end of the graduate career ladder? How AI is reshaping early-career talent
Why the workforce stalls and how a skills strategy can solve it
Starting your AI in Payroll journey: How to get the data foundations right
The AI + Human Network: The real shift in HR has already started
How can smart incentive design drive performance?
How can CPOs build greater influence in the C-suite?
Early careers in the future of work: an analyst’s perspective
Get ahead of SSP reforms – a practical guide for UK employers
SWP Summit 2026 – all you need to know ahead of the conference
From service centre to strategic engine: The future of HR Shared Services
The death of the job application: Is AI at fault?
How to gain maximum value and efficiency through payroll outsourcing
Our culture is what makes us who we are.
Having a good culture is beneficial for us as a business, for our clients we work with, which helps us to deliver a better service. We are committed to our sector, steeped in knowledge and expertise and collaborative – we are supportive of each other and that enables us to get the best out of everyone.
Got a question? Need some support? Contact us today and we'll be happy to help.
